D-ID’s Core Technology and Vision:
1. D-ID aims to replace GUIs with NUIs using digital humans. How does this shift fundamentally change how we interact with technology?
Traditional chatbots have become an essential tool for businesses, but they lack presence,, emotional intelligence, and real-time adaptability, resulting in reduced engagement levels. While AI-powered voice assistants have improved customer interactions, they still miss one critical human element: a face.
- 55% of emotional communication is conveyed through facial expressions.
- Human faces evoke stronger emotional responses, increasing purchase intent by 27%.
- Personalized, face-to-face interactions lead to higher engagement, and humanized support videos increase satisfaction scores by 22%.
People connect with faces faster and more deeply than with logos or text. Facial expressions trigger emotions, making interactions more memorable and brands more trustworthy. AI-generated faces are transforming brand engagement in new ways
D-ID’s real-time AI avatars bring chatbots and AI assistants to life with:
– Lifelike facial expressions and gestures that enhance engagement.
– Natural voice interactions that mimic real human conversations.
– Multilingual capabilities, allowing businesses to communicate across global markets.
Instant adaptability, responding to users’ emotions and needs in real time.
By integrating D-ID visual Agents into chatbots, copilots and AI assistants, businesses can create human-like digital interactions that build trust, drive engagement, and improve user satisfaction.
2. With over 250 million videos created, what are the most surprising or impactful use cases you’ve seen for D-ID’s Creative Reality™ studio?
Burda Media – Transforming news production with AI
One of the world’s largest media groups, Burda has introduced an AI-driven automated news video platform featuring AI avatar news anchors. This system generates thousands of short-form news pieces, published across multiple media channels. With D-ID’s AI avatars and heavy reliance on Microsoft services, Burda has significantly accelerated their content creation flow and reduced its cost.
Walmart & Flipkart – Enhancing e-commerce with personalized AI avatars
Walmart has integrated D-ID’s AI visual agents into both Flipkart (its India-based subsidiary) and Walmart Mexico’s e-commerce platforms. These interactive avatars are currently being tested to measure their impact on buying intent and conversion rates across digital platforms.
Sophia.chat
Spring ACT, a non-profit that leverages technology to eliminate global injustices, used our text-to-video technology to bring its domestic violence chatbot Sophia.chat to life. Animating the photorealistic avatar to make it more relatable and accessible, this has enabled domestic violence victims across the globe to interact with the untraceable talking chatbot in several languages including English, French, Spanish, Russian, Arabic, Swahili and Chinese Mandarin. Since working with D-ID, Sophia.chat has seen an increase of 77% for incoming calls.
Read more here: https://news.microsoft.com/de-ch/2023/03/08/d-ids-generative-ai-to-power-online-chatbot-for-victims-of-domestic-violence/
3. How does D-ID ensure the ethical development and deployment of its digital human technology, especially concerning deepfakes and misinformation?
D-ID is considered the most secure and ethical digital human platform in the world and this aspect is always high on our priority list, so, for example, we strive to be certified first before others in every relevant Security and Privacy standard.
We prevent deepfakes and or abuse by putting in place robust guardrails like image and text moderation, by asking for dynamic consent with dynamic text, and by ensuring that every video is produced with a watermark, indicating it was created with AI, etc.
See our ethics statement here: https://www.d-id.com/ethics/
Microsoft Partnership and Applications:
4. What specific capabilities will the Microsoft partnership bring to Azure users, and how will it enhance Microsoft Teams and other software?
Our partnership with Microsoft will give Azure users seamless access to D-ID’s generative AI capabilities directly within the Azure ecosystem. Users will be able to create lifelike, customizable avatars easily integrated into applications, boosting user engagement and interaction quality.
We’re actively exploring integrations across platforms like Microsoft Teams and Copilot, aiming to enhance interactions, collaboration, and productivity with more intuitive and engaging avatar-based experiences—such as human-like assistants, personalized onboarding sessions, and interactive customer support agents that make conversations feel natural and comfortable.
5. D-ID is focusing on accessibility. How does your technology translate languages into sign language and assist individuals with speech impairments?
We assist people who are unable to speak, due to degenerative or other illnesses by enabling to create an avatar version of themselves and interact online through their digital twins.
6. The AI avatar market is projected to grow significantly. What are the key drivers of this growth, and how does D-ID plan to maintain its leadership position?
The inability to interact with a human when conversing with a company is a top concern for consumers.
We believe AI avatars will be adopted across the following areas:
Customer service: fielding a range of enquiries such as simple password resets to more complex billing disputes. Instead of the usual scripted responses, an advanced avatar such as our digital human will pick up on the frustration in the customer’s voice, offering a calm and empathetic response. It guides the customer through the steps needed to resolve the issue, all while maintaining a conversational tone that feels natural and reassuring.
Virtual Assistants – Digital humans can act as virtual assistants in the office, handling the initial interactions with customers and providing prompt and personalized responses and recommendations based on previous interactions By tackling the routine activities such as managing appointments, answering initial inquiries, and processing orders, staff can focus on more complex cases ensuring that customers feel attended to and valued from the moment they make contact.
Learning & Development (L&D) – Digital humans can lead company-wide training sessions, providing interactive instruction that adapts to each individual’s learning speed and need in real time. They offer detailed explanations, advanced exercises, and personalized feedback, tracking each employee’s progress, ensuring that each employee gets the most out of the training experience
Sales and Marketing Video Presenters – Digital humans can be used as presenters for product launches and company campaigns, adapting their pitch based on real-time audience feedback. In a live demo, they can dive deeper into popular topics and shifts gears to keep audience attention to create a personalized and interactive experience.
Digital Influencers – Digital humans can perform as digital influencers, interacting with followers, sharing product recommendations, responding to comments, and hosting live Q&A sessions. They can engage with global audiences across different time zones without the limitations of human influencers. Digital influencers can provide personalized advice and product recommendations tailored to an individual’s needs and preferences creating an experience that feels just as real as interacting with a human.
While the market offers numerous AI assistants, D-ID distinguishes itself by specializing in the visual aspect – the human face. We provide the complete appearance of the agent, including visual elements, body movements, accurate lip-sync in any language, personalized voice, and soon, real-time facial expressions and gestures..
D-ID develops enterprise-grade, real-time, high-quality interactive AI avatars, transforming LLMs into more natural interactions. Unlike competitors who offer offline videos or CGI avatars, D-ID provides real-time, realistic, secure, and ethically developed digital humans. Our partnership with Microsoft, a leader in the AI space, further solidifies our position at the forefront of this revolution. With over 10,000 businesses and enterprise clients like Fidelity, Deutsche Telekom, AXA, Renault, NTT, PepsiCo trusting our technology, we are leading the future of emotionally intelligent, seamlessly integrated AI in enterprise workflows.
Technical and Future Outlook:
7. How does D-ID’s technology handle real-time interactions, including voice, facial expressions, and lip synchronization?
We achieve real-time interactions by running optimized neural networks that instantly analyze incoming audio or text inputs and translate them into synchronized facial and lip movements. Our tech accurately matches phonemes, individual small sound units, to precise mouth shapes. This happens continuously at ultra-low latency, powered by our specialized streaming API, ensuring avatars respond immediately and naturally
8. What are the biggest technical challenges in creating realistic and engaging digital humans?
The biggest technical challenges include capturing and replicating subtle human nuances. Achieving natural interactions requires extremely precise neural models trained on diverse datasets to handle varying voices, emotions, and speech patterns in real-time. Another key challenge is maintaining low latency for live experiences so that speaking to an LLM is as natural as speaking to a living person.
9. How do you see the role of digital humans evolving in areas like customer service, education, and entertainment?
Conversational AI assistants are revolutionizing industries and making an impact across the board.
E-commerce: AI visual agents enhance online shopping experiences by providing personalized product recommendations, answering customer queries, and guiding users through the purchase process. This increases conversion rates and reduces cart abandonment.
Healthcare: In the healthcare industry, conversational AI visual agents are being used to schedule appointments, provide medication reminders, and even offer mental health support through empathetic interactions.
Banking and Finance: Financial institutions use AI visual for balance inquiries, transaction history checks, and fraud detection alerts, delivering secure and efficient customer service.
Customer Support: AI-powered visual agents are streamlining customer support by handling routine inquiries, freeing up human agents to focus on complex issues, and improving response times.
HR and Recruitment: Conversational AI visual agents are being used in recruitment to schedule interviews, answer candidate queries, and even conduct initial screening processes, enhancing the hiring experience.
10. What are D-ID’s plans for further developing its API and expanding its developer ecosystem?
We’re preparing for the rapidly growing Agentic AI revolution, anticipating a near future where autonomous AI agents become ubiquitous across countless applications and industries. Our focus is on equipping these agents with realistic, human-like avatars, enabling them to interact more naturally and empathetically when necessary. To support this vision, we’re continuously enhancing our API and developer tools, ensuring they seamlessly integrate with emerging agent frameworks—making interactions with AI agents more intuitive, engaging, and truly human-like.
11. How does D-ID ensure the security of data used to create digital avatars?
As a leader in AI technology, we understand the paramount importance of safeguarding personal information and we’re committed to upholding the highest standards of security and compliance.
We have been recognized with several ISO certifications – see here
12. What future AI advancements are you most excited about, and how will they impact D-ID’s roadmap?
I’m particularly excited about the advancement toward Natural User Interfaces (NUI), interfaces so intuitive and seamless that interacting with AI becomes as effortless as speaking to another person. At D-ID, we’re inspired by a future where visual agents understand context, emotion, and intent naturally, allowing interactions to become genuinely conversational and empathetic. As multimodal AI and agentic systems continue evolving, our roadmap prioritizes integrating these technologies, making our digital people the face of this NUI revolution—creating interactions that feel truly human, intuitive, and frictionless.