The industry-leader chose Dialpad to support contact center agents and improve customer experience
Dialpad, the AI-powered cloud business phone and contact center provider for modern businesses, announced a multi-year deal with Club Champion to automate internal workflows with their tech stack and elevate the call experience with Dialpad Contact Center.
Club Champion, the #1 golf club fitter and builder in the nation, selected Dialpad to modernize lagging workflows with a seamless system to make the call experience better for both their call center agents and customers and prospects. With employees going back to the office, Club Champion needed a flexible platform with seamless integrations and scalability to future-proof its communications.
“At Club Champion, we pride ourselves offering top-quality customer service along with a one-of-a-kind golf club fitting experience,” said Ryan Maturo, Director of Contact Center and Customer Experience at Club Champion. “Dialpad’s use of Voice Intelligence provides our team with live recommendations, which has been invaluable for keeping agents up to date on promotions, special offers and customer inquiries. We are excited to leverage Dialpad’s AI both for our contact center and eventually rolling out to our more than 75 stores across the country.”
The Dialpad cloud communication platform delivers high-quality calling, video conferencing, and chat from a single application. Powerful AI technology is embedded in every interaction, enabling business users to get more value from their calls and meetings. Dialpad Contact Center allows users to instantly connect and work more efficiently. With real-time coaching and support, Dialpad Contact Center enhances the user and customer experience with streamlined workflows and instant access to information both during and after the call.
“Dialpad is excited about the opportunity to help Club Champion elevate the customer experience with our industry-standard-setting AI, which helps users collect, understand and respond to information gathered on calls,” said Craig Walker, CEO of Dialpad. “We look forward to our continued partnership to help the company grow and scale with ease.”