New AI capabilities pave way for an ultra-personalized customer experience
Futurism Technologies, a leading provider of digital transformation solutions, is bringing to life its Futurism Dimensions business commerce suite with additional artificial intelligence and machine learning capabilities. New AI capabilities will help online companies provide an exceptional personalized online customer experience and user journeys. Futurism Dimensions will not only help companies put their businesses online, but would also help to completely digitize their commerce lifecycle. The commerce life cycle includes digital product catalog creation and placement, AI-driven digital marketing, order generation to fulfillment, tracking, shipments, taxes and financial reporting, all from a unified platform.
With the “new norm,” companies are racing to provide a better online experience for their customers. It’s not just about putting up a website today, it’s about creating personalized and smarter customer experiences. Using customer behavioral analysis, AI, machine learning and bots, Futurism’s Dimensions creates that personalized experience. In addition, with Futurism Dimensions, companies become more efficient by transforming the entire commerce value chain and back office to digital.
“Companies such as Amazon have redefined online customer experience and set the bar very high. Every company will be expected to offer personalized, easy-to-use, online experience available from anywhere at any time and on any device,” said Sheetal Pansare, CEO of Futurism Technologies. “We’ve armed Dimensions with advanced AI and ML to help companies provide exceptional personalized experiences to their customers. At the same time, with Dimensions, they can digitize their entire commerce value chain and become more efficient with business automation. Our ecommerce platform is affordable and suited for companies of all sizes,” added Mr. Pansare.
Futurism Dimensions highlights:
Secure and stable platform with 24/7 support and migration
As cybercrimes continue to evolve, e-commerce companies ought to keep up with advanced cybersecurity developments. Futurism Dimensions prides itself on its security for customers allowing them to receive the latest in technological advancements in cybersecurity. Dimensions leverages highly secure two-factor authentication and encryption to safeguard your customers’ data and business from potential hackers.
To ensure seamless migration from existing implementations, Dimensions integrates with most legacy systems.
Dimensions offers 24/7 customer support, something you won’t find with some of the dead-end platforms of the past. Others will simply have a help page or community forum, but that doesn’t necessarily solve the problem. It can also be costly if you need to reach someone for support on other platforms, whereas Dimensions support is included in your plan.
Migrating to Dimensions is a seamless transition with little to no downtime. Protecting online businesses from cyber threats is a top priority while transitioning their websites from another platform or service. You get a dedicated team at your disposal throughout the transition to ensure timely completion and implementation.
Heat Map, Customer Session Playback, Live Chat and Analytics
Dimensions offers intelligent customer insights with Heat Map tracking, Full customer session playback, and live chat allowing you to understand customers’ needs. Heat Map will help you identify the most used areas of your website and what your customers are clicking on. Further, customer session playback will help you identify how customers arrived at certain products or pages. Dimensions also has a live customer session that helps you provide prompt support.
Customer insights and analytics are lifeblood for any e-business in today’s digital era. Dimensions offers intelligent insights into demographics to help you market to your target audiences.
Highly personalized user experience using Artificial Intelligence
Dimensions lets you deploy smart AI-powered bots that use machine learning algorithms to come up with smarter replies to customer questions thus, reducing response time significantly. Chatbots can help address customer queries that usually drop in after business hours with automated and pre-defined responses. Eureka! Never lose a sale.
Business Efficiency and Automation using AI and Machine Learning
AI and machine learning can help predict inventory and automate processes such as support, payments, and procurement. It can also expand business intelligence to help create targeted marketing plans. Lastly, it can give you live GPS logistics tracking.
Dimensions team will design your mobile site application to look and function as if a consumer were viewing it on their computer. Fully optimized and designed for ease of use while not limiting anything from your main site.