Tags : Ethiopian Airlines

Ethiopian Airlines Taps AI’s Predictive Power to Personalize Passenger Experiences

Leading airline improves sales conversions by 50%, gains an all-new window into online customer behaviors and interests with Genesys As passengers scoured Ethiopian Airlines’ website to adjust or cancel flight itineraries amidst COVID-19 travel restrictions and bans, its contact center agents knew precisely how and when to intervene. Genesys® Predictive Engagement, an application that leverages artificial intelligence (AI) and […]Read More