NEW YORK, Nov. 4, 2024 /PRNewswire/ — Report on how AI is driving market transformation – The global VoIP services market size is estimated to grow by USD 21.59 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 10.9% during the forecast period. Cost efficiency associated with voip services is driving market growth, with a trend towards integration of AI in voip services. However, regulatory compliance concerns related to VoIP services poses a challenge.Key market players include 8×8 Inc., Aircall.io Inc., AT and T Inc., Broadvoice Inc., Cisco Systems Inc., Comcast Corp., Dialpad Inc., Frontier Communications Parent Inc., GoTo Technologies USA Inc., InPhonex, Lumen Technologies Inc., Microsoft Corp., Mitel Networks Corp., Nextiva Inc., Ooma Inc., RingCentral Inc., Twilio Inc., Verizon Communications Inc., Viber Media sarl, Vonage Holdings Corp., and Zoom Video Communications Inc..
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| Forecast period | 2024-2028 |
| Base Year | 2023 |
| Historic Data | 2018 – 2022 |
| Segment Covered | Type (Domestic and International), End-user (Corporate and Individual), and Geography (North America, APAC, Europe, Middle East and Africa, and South America) |
| Region Covered | North America, APAC, Europe, Middle East and Africa, and South America |
| Key companies profiled | 8×8 Inc., Aircall.io Inc., AT and T Inc., Broadvoice Inc., Cisco Systems Inc., Comcast Corp., Dialpad Inc., Frontier Communications Parent Inc., GoTo Technologies USA Inc., InPhonex, Lumen Technologies Inc., Microsoft Corp., Mitel Networks Corp., Nextiva Inc., Ooma Inc., RingCentral Inc., Twilio Inc., Verizon Communications Inc., Viber Media sarl, Vonage Holdings Corp., and Zoom Video Communications Inc. |
Key Market Trends Fueling Growth
The VoIP services market is experiencing a revolution with the integration of Artificial Intelligence (AI). Traditional VoIP services have already transformed business communication networks by enabling voice communication over internet protocols. The addition of AI has further advanced these systems into intelligent, adaptive communication solutions. AI enhances efficiency and responsiveness by optimizing business communication through pattern recognition, threat detection, voice transcription, advanced analytics, and chatbots. Zoom Phone is an excellent example of this integration, offering AI-driven features such as post-call summaries, voicemail task extraction, and voicemail prioritization. Additionally, Zoom Phone integrates with Zoom Workplace, an AI-powered collaboration platform, to improve teamwork and productivity. As AI in VoIP continues to evolve, future innovations like emotional intelligence, real-time translation, and enhanced security will redefine business communication, making it more interactive and efficient. This cost-effective solution is essential for businesses aiming to enhance their communication strategies and achieve sustainable growth.
The VoIP services market is thriving in the digital age, offering flexible and economical communication solutions for businesses and individuals. With the increasing penetration of the Internet and high-speed internet, VoIP services have become essential for multimedia communication. Devices like computers, tablets, and VoIP phones enable computer-to-computer VoIP, instant messaging, file sharing, video conferencing, and more. Mobile communication technologies and 5G networks are driving the mobile-first market, making VoIP services accessible on the go. Businesses are embracing VoIP services for CRM integration, customer relationship management, and cost savings. Cloud migration and integration with IP telephony, broadband telephony, and Internet telephony have made communication services more virtual and accessible from anywhere. The travel and tourism, IT and Telecom, media and entertainment, and retail and e-commerce industries are major adopters of VoIP services. Analog phone communication is gradually being replaced by VoIP services, offering low-cost communication and advanced features.
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Market Challenges
- VoIP services providers face significant regulatory challenges that can impact their operations and profitability. In the US, VoIP services are subject to the Communications Assistance for Law Enforcement Act (CALEA), which mandates the implementation of systems enabling law enforcement access to customer communications. This requirement increases costs and presents technical challenges. In the European Union, the General Data Protection Regulation (GDPR) imposes strict data protection requirements, necessitating measures and potential financial penalties for non-compliance. Additionally, emergency services access regulations, such as the E911 mandate in the US, add complexity with location tracking requirements. Providers must invest in infrastructure and processes to meet diverse regulatory needs, which can strain resources. As the regulatory landscape evolves, VoIP providers must remain vigilant and adaptable to ensure ongoing compliance and mitigate risks associated with non-compliance. These regulatory challenges pose a significant obstacle to the growth of the global VoIP services market.
- VoIP services have revolutionized business communication, enabling high-definition voice and video calls, messaging, and advanced conferencing. However, the market faces several challenges. The rise of web-based apps and Over-The-Top (OTT) technologies like messaging applications and video-conferencing platforms pose competition. Domestic VoIP services must adapt to smartphone adoption and computer-to-computer configuration. IT departments grapple with integrating VoIP services into software development lifecycles and ensuring security, interoperability, and network quality. Cloud-based technologies and mobile VoIP applications are essential for remote working and digital transformation. Healthcare, Media and Entertainment, Retail and e-Commerce, and Telecom industries are major VoIP adopters. AI and Artificial Intelligence, Blockchain, Virtual Private Networks (VPN), and Customer Engagement systems are emerging trends. Ensuring infrastructure for high-quality international VoIP calls and managing security for computer-to-computer communication are ongoing challenges. Broadband and mobile technology, especially smartphones, are driving the growth of communication services.
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Segment Overview
This voip services market report extensively covers market segmentation by
- Type
- 1.1 Domestic
- 1.2 International
- End-user
- 2.1 Corporate
- 2.2 Individual
- Geography
- 3.1 North America
- 3.2 APAC
- 3.3 Europe
- 3.4 Middle East and Africa
- 3.5 South America
1.1 Domestic- The VoIP services market is growing rapidly, with businesses increasingly adopting this technology for cost-effective and flexible communication solutions. VoIP offers features like call forwarding, voicemail, and conference calling, making it a preferred choice for organizations. Its ease of use and scalability make it an ideal solution for businesses of all sizes. VoIP also enables remote work and international communication, enhancing productivity and global reach. Companies can save on long-distance and international call charges, resulting in significant cost savings.
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Research Analysis
VoIP, or Voice over Internet Protocol, is a multimedia communication technology that enables voice and video calls over the internet. It utilizes internet networks to deliver low-cost communication solutions, replacing traditional analog phone systems with IP telephony and broadband telephony. VoIP services offer cloud-based infrastructures and virtual communication services, providing flexible and economical alternatives to traditional telecommunications services. VoIP technology leverages cloud-based technologies and mobile VoIP applications for IT and telecom industries, healthcare, media and entertainment, retail and e-commerce, and remote working. Devices such as computers and smartphones can be used for voice and video calls, converting digital signals into voice data packets for transmission over the internet. The integration of AI and advanced communication technologies further enhances the functionality and convenience of VoIP services. VoIP services offer voice and video calls, internet connectivity, and communication solutions for various industries and applications. The technology continues to evolve, offering new possibilities for cost-effective and efficient communication solutions.
Market Research Overview
VoIP services, also known as Voice over Internet Protocol services, represent a significant advancement in multimedia communication, enabling low-cost, high-quality communication over Internet networks. IP telephony, broadband telephony, and Internet telephony are key technologies driving this market. Cloud-based infrastructures and virtual communication services are increasingly popular, offering flexibility and economical solutions. Analog phone communication is being replaced by VoIP services, which require Internet connectivity. Travel and tourism, IT and telecom, media and entertainment, retail and e-commerce, and various industries are embracing VoIP services for communication needs. Web-based apps, domestic VoIP services, OTT technologies, and smartphone adoption are major growth drivers. VoIP services offer high-definition voice calls, advanced conferencing, CRM systems, and security features. The integration of AI, blockchain, VPN, and video conferencing enhances communication solutions. Digital transformation, mobile technology, and remote working are major trends. The market is expected to grow significantly due to increasing Internet penetration, high-speed internet, and the adoption of mobile communication technologies like 5G networks and cloud migration.
Table of Contents:
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation
- Type
- Domestic
- International
- End-user
- Corporate
- Individual
- Geography
- North America
- APAC
- Europe
- Middle East And Africa
- South America
7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix
About Technavio
Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.
With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
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SOURCE Technavio