Tags : customer experience

Khoros Advances CX Leadership with Acquisition of AI & Machine

Khoros, a global leader in digital-first customer engagement software, today announced that it has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots. “Flow.ai is an amazing company and leader in chatbots and conversational AI. We’re thrilled to welcome the team to Khoros”Tweet this Adding Flow.ai’s state-of-the art technology advances Khoros’ conversational AI […]Read More

Concentrix Releases Cloud Platform for Digital Customer Experience Management

– The Concentrix Experience Platform (XP) delivers a managed technology solution for omnichannel customer experience and work-at-home agents – Cloud customer experience platform brings digital journeys to life at scale  Concentrix, a leading global Customer Experience Solutions Company, today announced Concentrix Experience Platform (XP), the CX industry’s newest platform for next generation customer experience management. […]Read More

Future of Augmented Reality Changing Consumer Reality

Retail, consumer goods, toys, and entertainment face a number of market pressures. It takes a lot of iteration and testing to light a garment or production line, and the speed of marketing is critical to maximizing margins. In a digitally changing world, companies need to find new ways to grab customers’ attention and convey information […]Read More

How will AR make the customer shopping experience easier?

Augmented Reality is a new trending technology that companies need to consider when planning their marketing. As the manufacturing market continues to expand, customers are becoming more demanding and demanding. Anyone who specializes in retail should recognize this new challenge. Companies not only need to think about ways to attract consumers, they also need to […]Read More